FAQ

FastRyders is a tech-based logistics company situated in Lagos, Nigeria.

We are situated in the capital of Lagos state, Nigeria.

To book on our users’ app is as simple as ABC. First, download the FastRyders app , sign up, and get started. Fill in your delivery details, confirm your order, and get matched with a rider. Get to know the status of your order in real time via the app.

The delivery time depends on the estimated time calculated by the app. We ensure that pick-ups and drop-offs are done at the estimated time on the app.

Orders can be booked through the FastRyders app, Whatsapp, and Telegram chatbot.

Yes, we do instant delivery services. We also offer scheduled delivery services

Yes, through the schedule delivery feature of the app. Click on the schedule delivery option on the app home page. Fill in the necessary information for your order including the date and time that you would like the trip to take place.

Yes, we do accept this payment option. We accept various payment options including wallets, bank transfers, and cash.

The Fastryders app allows multiple pick-up locations and various drop-off locations.

Yes, we deliver food within Lagos

Delivery rates are calculated based on the distance between your pick-up and drop-off location.

The merchant platform is designed to give your business the ease that it needs. Cut costs and provide your customers with a fast and efficient delivery service by FastRyders.

To qualify as a merchant, you need a  minimum of 10 daily orders, then special pricing could be tailored to meet your business needs.

Our riders are always available on the App to pick up your orders. However, if you’re unable to book an instant order, meaning there’s no rider on your axis, you can use the schedule delivery option.  If you’re still experiencing challenges finding a rider, reach out to our  Customer Support Team

Our customer success team is available from 8 am to 6 pm on Mondays to Sundays on Whatsapp and phone calls, to make sure you have a hassle-free delivery service. You can also send a mail to support@fastryders.com 

No, we currently deliver to all locations in Lagos. Sign up to know when we begin interstates deliveries.

Firstly, make sure you entered the correct phone number. Then, Re-launch the app and request for an OTP again. If the problem persists, kindly contact our  Customer Care Team, or mail us at support@fastryders.com 

You can manage your operations by onboarding on the fleet management platform.

A minimum of three vehicles /bikes are to be onboarded on the fleet management platform. For more information, reach out to the customer support team or send a mail to support@fastryders.com